Privacy policy

Privacy Policy

Last updated: March 20, 2026

smartravelebike operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). smartravelebike is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and personalize your shopping experience.

Marketing and Advertising

We may send marketing and promotional communications and display advertisements based on your interactions with the Services.

Security and Fraud Prevention

We use personal information to authenticate accounts, secure transactions, detect fraudulent or malicious activity, and protect users and our Services.

Communicating with You

We use personal information to provide customer support and maintain our business relationship with you.

Legal Reasons

We use personal information to comply with legal obligations, respond to lawful requests, enforce our policies, and protect rights and safety.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

With Shopify, vendors, and service providers that perform services on our behalf (e.g. payment processing, fulfillment, analytics, customer support);
With business and marketing partners to provide advertising and marketing services, in accordance with their privacy policies;
When you direct or consent to disclosure (e.g. shipping products, social media integrations);
With affiliates or within our corporate group;
In connection with business transactions or legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Shopify may process your information across different merchants and regions. Shopify is responsible for processing personal information related to its enhanced features.

You can learn more at the Shopify Consumer Privacy Policy and exercise applicable rights through the Shopify Privacy Portal.

Third Party Websites and Links

We are not responsible for the privacy or security practices of third-party websites or platforms linked through the Services. Your interactions with those sites are governed by their own policies.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority. We do not knowingly sell or share personal information of individuals under 16 years of age.

Security and Retention of Your Information

We implement reasonable safeguards but cannot guarantee absolute security. Retention periods depend on operational, legal, and contractual requirements.

Your Rights and Choices

Depending on your location, you may have rights including:

Right to Access / Know
Right to Delete
Right to Correct
Right of Portability
Right to Opt Out of Sale or Sharing for Targeted Advertising

You may also manage marketing communications via unsubscribe links in emails.

We do not discriminate against users for exercising their rights.

Complaints

If you have concerns about our data practices, you may contact us. Depending on your jurisdiction, you may also contact your local data protection authority.

International Transfers

We may transfer personal information internationally. Where required, we rely on approved transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

📧 Email: smartravelebike@outlook.com